Frequently Asked Questions
Everything you need to know about your purchase from Johnston Prams & Buggies Ltd
What is your standard delivery timeframe?
We offer express shipping across the UK and Ireland. Most orders are processed within 24 hours and delivered within 2-3 business days via our premium courier partners.
Do you offer a warranty on strollers and prams?
Yes, all our strollers, buggies, and travel systems come with a comprehensive manufacturer's warranty, typically ranging from 12 to 24 months depending on the brand.
What is your return policy for online orders?
We offer a 30-day return window for all unused items in their original packaging. Please ensure all tags are attached and the product has not been used outdoors.
Can I see the products in person before purchasing?
Absolutely. You can visit our showroom to test drive our full range of buggies. Check our 'Store Locator' page for opening hours and directions.
Which payment methods do you accept?
We accept all major credit cards, PayPal, and offer flexible financing options through Klarna and Clearpay to help spread the cost of your purchase.
How do I track my order once it has shipped?
Once your order leaves our warehouse, you will receive an email with a tracking number and a link to the courier's website to monitor your delivery in real-time.